Delivery policy: If your item is in stock, we will do our best to dispatch your order the day you place it. In busy times it may take us a little bit longer. Orders placed on Friday afternoon, Saturday or Sunday will be processed the following Monday (with the exception of national holidays).
All aquariums will be sent by courier. This should be a next working day service and a signature will be required when you receive your parcel.
For smaller items of lower value your parcel will be sent by Standard delivery.
If you know you are likely to be out when your parcel arrives, you can ask us to send it to a different address when you place your order.
If the item is not in stock, we will contact you to let you know.
Please note, we currently deliver to NZ only. If you are outside of NZ please contact us at sales@biorbnz.co.nz
The delivery rates are tiered for North Island Urban, North island Rural, South Island Urban and South island Rural in accordance to you total purchase. It is the buyers responsibility to select the correct tier or band which is applicable to their address. biOrbNZ Ltd cannot be held responsible for an incorrect selection of postage costs. Any additional charges incurred will be the responsibility of the purchaser.
Failed Deliveries: Most couriers will attempt to deliver two to three times. If they cannot deliver, they will let us know and we will do our best to re-arrange a delivery for you. If these further attempts fail, the courier will return the package to biOrbNZ Ltd. Should this happen, please contact us to make arrangements for reshipment. There is an additional charge for re delivery.
Can I speak to someone about a delivery? Email: sales@biorbnz.co.nz
All aquariums will be sent by courier. This should be a next working day service and a signature will be required when you receive your parcel.
For smaller items of lower value your parcel will be sent by Standard delivery.
If you know you are likely to be out when your parcel arrives, you can ask us to send it to a different address when you place your order.
If the item is not in stock, we will contact you to let you know.
Please note, we currently deliver to NZ only. If you are outside of NZ please contact us at sales@biorbnz.co.nz
The delivery rates are tiered for North Island Urban, North island Rural, South Island Urban and South island Rural in accordance to you total purchase. It is the buyers responsibility to select the correct tier or band which is applicable to their address. biOrbNZ Ltd cannot be held responsible for an incorrect selection of postage costs. Any additional charges incurred will be the responsibility of the purchaser.
Failed Deliveries: Most couriers will attempt to deliver two to three times. If they cannot deliver, they will let us know and we will do our best to re-arrange a delivery for you. If these further attempts fail, the courier will return the package to biOrbNZ Ltd. Should this happen, please contact us to make arrangements for reshipment. There is an additional charge for re delivery.
Can I speak to someone about a delivery? Email: sales@biorbnz.co.nz